We will accept returns within fifteen workdays from the Laboratory's date of receipt. Items shall be returned in original packaging, which has not been defaced, and is in a condition suitable for resale.

This return policy and Procedure will apply to those orders accepted for return.

1. The Laboratory shall provide a return form which will be utilized for all returns. This return from shall serve as the return manifest for the Subcontractor.
2. The Subcontractor shall provide a Return Merchandise Authorization (RMA) number for each return in accordance with this return policy and an Authorized Return Service (ARS) label from carrier (if Subcontractor utilizes third party carrier such as Fed Ex, UPS, etc.)
3. The Subcontractor shall schedule a pick-up date and time from ASM Distribution Center. All Returns shall be picked-up at SM-30. Subcontractor may utilize their own vehicle(s) or a third party carrier to meet this requirement.
4. Products described in Section (5) below may be returned to the Subcontractor within 15 workdays for replacement or adjustment.
5. Products acceptable for return:
   • Products not supplied in accordance with Customers order(s).
   • Products which are damaged or defective at the time of receipt by the Customer.
   • Products ordered in error (unless identified below as not acceptable for credit).
6. Products not acceptable for return:
   • Products that are personalized or customized.